Tmobile contact us6/16/2023 ![]() T-Mobile also offers new customers six months of SiriusXM (a $66 value) and a full year of the Spanish-language streaming service ViX Plus. In addition to its consumer-friendly simplicity, T-Mobile is sweetening the pot for potential customers.įirst, families with eligible Magenta Max plans can save $20 monthly. T-Mobile Home Internet: Promotional offers These are all appealing aspects of this service and make it very enticing to try T-Mobile Home Internet if it's available in your area.Īll that said, there is one additional fee you'll have to pay once at the start of your service: a $35 "device connection charge" similar to the activation fee you pay with many ISPs. It also requires no annual service contracts, so you don't have any early termination fees looming over your head. There's no equipment fee for the Gateway device, so you don't have to figure out an additional monthly cost to tack on to your regular bill. T-Mobile Home Internet features no data caps, so you don't have to fear data overage fees. ISPs are notorious for their hidden fees and trap pricing - they try to lure you in with enticing promo prices but then stick you with a larger bill after those terms expire. One of the significant wins for T-Mobile Home Internet is its straightforwardness. T-Mobile Home Internet: No hidden fees (with one exception) Still, T-Mobile's FAQ section promises customers will "see typical download speeds between 33-182Mbps." So, that may be plenty of speed for many but don't expect the higher download speeds you might get with fiber internet or cable plans. ![]() Anecdotally, we've heard of some users seeing download speeds as high as 300Mbps. That's why my CNET colleagues averaged just over 40Mbps download speeds with T-Mobile Home Internet, and some households may get up to just over 100Mbps. Depending on your location and the placement of the T-Mobile Gateway, you might see download speeds as high as 182Mbps or more.įor T-Mobile to hit the road running with availability to over 30 million households at its launch, it needed to lean on its 4G LTE network and its growing 5G network. At the bare minimum, T-Mobile says all eligible households will see average download speeds of 33 megabits per second. As you can see from the chart, the only variable is the average download and upload speed you'll experience. T-Mobile provides its Wi-Fi Gateway device, a combination modem and Wi-Fi 6 router compatible with T-Mobile's 4G LTE and 5G networks. Instead, it's a fixed wireless service that provides you with a router that connects to a cellular signal. The premise of 5G home internet is that, unlike typical internet connection types (including coaxial cable lines, fiber-optic internet and digital subscriber line), you're not reliant on underground constructions and deployments to get you connected. It's one plan, one price and no additional fees. There aren't many qualifiers when discussing T-Mobile Home Internet plans. $50 ($30 for eligible Magenta Max mobile customers) A short year later, it proclaimed it had expanded its availability to 40 million households, and CNET's Eli Blumenthal gave it a try. By April 2021, T-Mobile announced it had launched its home broadband service nationwide. T-Mobile Home Internet started rolling out as a pilot program early in 2021, and one of my (now former) CNET colleagues, Rick Broida, was one of the first to give it a test run. Earlier in the year, the company made a splash with the American Customer Satisfaction Index's 2022 survey results, which placed the newcomer second among all national internet service providers. At the end of 2022, the Federal Communications Commission included T-Mobile Home Internet as one of only 11 fixed internet providers able to cover over 5% of the US population. The number of subscribers keeps rising - it's up to over 3 million customers, per the company's Q1 2023 report. T-Mobile has to be feeling pretty pleased about its 5G home internet offering. Highlights Unlimited data, equipment included, no contracts, no additional fees. ![]()
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